DEEM

Account Coordinator

US-IN-Indianapolis
# of Openings
2
Department
Service

Overview

DEEM is a mechanical and electrical company centrally located in Indianapolis, Indiana with satellite offices throughout the Midwest down to the southeastern United States. DEEM offers HVAC, Plumbing, Electrical, Refrigeration, Industrial Piping, Building Automation, and Sheet Metal Installation and Services.

 

We are currently seeking an experienced Account Coordinator, who loves to take care of the external customer after the sale is made. The ideal candidate will have a couple years of Account Management experience in one of the following industries: HVAC, Refrigeration, Electrical, Plumbing or Construction.

Responsibilities

Knowledge, Skills and Abilities:

  • Setup and manage jobs, submit quotes, oversee purchasing process, ensure job completion
  • Regularly monitor preventative maintenance and service jobs
  • Collaborate with Account Managers to outline customer opportunities
  • Ensure customer satisfaction through conformance to requirements.
  • Process customer orders from new to existing customers.
  • Assist all departments with customer related issues (invoicing, tracking, research or trouble shooting, etc.)
  • Maintain filing of quotes, contracts, letters, etc.
  • Assist Account Manager with any requested correspondence.
  • Provide customers with information on the status of their orders and any additional specific customer requirements.
  • Track and follow-up all orders utilizing various tracking programs.
  • Back-up departmental personnel as necessary.
  • Update and communicate changes to customer procedure and training manuals.
  • Perform any other duties as required.
  • Work with cross-functional teams.

Required Experience:

  • Ability to multitask in a dynamic, fast-paced start-up environment
  • Willingness to work independently and as part of a team
  • Capacity to learn and apply new technologies quickly
  • Exceptional problem-solving skills
  • Excellent communication skills – both verbal and written
  • Excellent teamwork skills
  • Strong time-management, organizational skills and keen attention to detail
  • Ability to work well with & without constant direction
  • Perform general office duties and miscellaneous job-related duties as assigned
  • Computer skills in MS Office required (Word, Excel and Outlook)

Qualifications

Additional Requirements:

  • Must have a clean driving record and possession of valid driver’s license
  • Must be willing and able to pass a drug screen and background check

 

Special Requirements

  • High degree of accountability
  • Strong interpersonal skills
  • Highly developed verbal and written communication skills
  • Ability to interact effectively, professionally, and collaboratively with internal and external clients
  • Close attention to detail, strong organizational skills, and ability to prioritize and multi-task
  • Ability to manage multiple assignments with changing priorities

 

Benefits:

  • Medical / Dental / Vision Insurance
  • Paid Vacation (PTO - up to 3 weeks, based on number of years of industry field experience)
  • Six paid Holidays
  • Life Insurance
  • Short term and Long term Disability Insurance
  • 401k with generous company match

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