DEEM

Customer Service Request - 2nd Shift

US-IN-Indianapolis
# of Openings
7
Department
Service

Overview

We are currently seeking 2nd shift Customer Service Request professionals who have strong phone customer service and dispatching experience. The ideal candidate will be flexible and easily able to work within a team, able to work in a fast paced environment and where quality and high achievement levels are important.

 

Their weeks will rotate and they are 4 day shifts.  The hours are noon to 10:30.

 

Week One: Tuesday, Wednesday, Thursday, Friday  (OFF: Monday, Saturday, Sunday)

Week Two: Tuesday, Wednesday, Saturday, Sunday (OFF: Monday, Thursday, Friday)

 

DEEM, LLC is a commercial mechanical and electrical company offering HVAC, Plumbing, Electrical, Refrigeration, Industrial Piping, Building Automation, and Sheet Metal Installation and services. We are centrally located in Indianapolis, Indiana with satellite offices throughout the Midwest down to the southeastern United States.

Responsibilities

Knowledge, Skills and Abilities:

  • Must have 2 or more years of customer service / dispatching experience
  • Will answer customer calls
  • Will input / record customer service calls via phone and email
  • Responsible for dispatching on call service technicians
  • Responsible for entering service work order notes

Qualifications

Additional Requirements:

  • Must have a clean driving record and possession of valid driver’s license (must be 21 or older for insurance purposes)
  • Must be willing and able to pass a drug screen and background check

Special Requirements

  • High degree of accountability
  • Strong interpersonal skills
  • Highly developed verbal and written communication skills
  • Ability to interact effectively, professionally, and collaboratively with internal and external clients
  • Close attention to detail, strong organizational skills, and ability to prioritize and multi-task
  • Ability to manage multiple assignments with changing priorities

Benefits:

  • Medical / Dental / Vision Insurance
  • Paid Vacation (PTO - up to 3 weeks, based on number of years of industry field experience)
  • Six paid Holidays
  • Life Insurance
  • Short term and Long term Disability Insurance
  • 401k with generous company match

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